HALF-A-DAYS

TRAINING FOR WEST ALABAMA'S BUSIEST PROFESSIONALS

communication

Workshop Overview

In today's competitive business environment, effective communication skills are more crucial than ever before. It is the foundation on which successful careers are built and a crucial component of lasting success. Whether it's a face-to-face conversation or an e-mail exchange, a professional message involves establishing a connection that leaves a positive impression. This workshop will help you develop a truly engaging and responsive communication style, leading to positive results for you and your organization.

Available Dates:

March 5, 2019, Chamber of Commerce of West Alabama, 1:00pm - 4:30pm

 

Workshop Outline

Title Overview
Day 1
  • Interpersonal and Relationship Skills

  • Using the Right Phrases to Communicate What You Intend

  • Listening Skills

  • Reframing and Rephrasing

  • Responding Appropriately

  • Reading Body Language

  • Asking Questions to Clarify

  • Seeking Common Ground

  • Depersonalizing a Message

  • Feedback

  • Persuasion

Workshop Leads


Shanna

Shanna Ullmann


SHANNA ULLMANN is the founding partner of PBC Professional Development Consultants, offering specialized consulting and training programs empowering clients to be more successful in all aspects of their business engagements. She has worked with a wide range of professionals teaching them the art and practice of effective interactions and communications with clients and between colleagues. Ms. Ullmann has over 20 years of hands-on human relations, executive education and corporate training experience advising business leaders, universities, the US military and US Federal government organizations on Leadership Development, Cross Cultural Communications, Professional Etiquette and Protocol, Business Communications, Mediation and Workplace Conflict Resolution. Ms. Ullmann is a graduate of the Protocol School of Washington in Washington, DC, and is certified as a master trainer in Business Communications, Professional Business Etiquette and Protocol, and International Protocol. In addition, Ms. Ullmann holds certification as a Cross-Cultural specialist through the Interchange Institute in Cambridge, MA. She is also a certified Workplace Conflict Resolution trainer through Mediation Training Institute International, as well as holding triple certification as a Professional Mediator in Workplace Conflict through Mediation Training Institute International, the Pulse Institute of Canada, and the Justice Center of Atlanta. Ms. Ullmann holds a degree in Commerce and Business Administration/Human Resources Management from the University of Alabama.

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