Conflict Management II - Mediation

Workshop Overview

Every up-to-date organizational leader knows that the controlling, coercive management style of yesteryear no longer works. Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees. Current trends toward downsizing, flatter hierarchies, teams, quality and multiple responsibilities are intensifying the interdependency between employees. Most organizations inadequately equip their staff to effectively negotiate work relationships in these challenging times.

This workshop puts the tools of the professional mediator into the hands of your leaders to build better workplace relationships, enhance performance, improve productivity and cut the unnecessary financial costs of workplace conflict.

Available Dates:

Coming Soon!

Who Should Attend

This workshop is designed for supervisors, team leaders, members of self-managing teams and human resource staff — in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders.

Workshop Outline

Title Overview
Day 1
  • Prepare the Best Context for a Mediation Meeting

  • Perform the Three Primary Tasks of the Manager-As-Mediator

  • Negotiate Agreements to Prevent Recurrence

Workshop Leads

Shanna Ullmann

Shanna Ullmann

SHANNA ULLMANN is the founding partner of PBC Professional Development Consultants, offering specialized consulting and training programs empowering clients to be more successful in all aspects of their business engagements. She has worked with a wide range of professionals teaching them the art and practice of effective interactions and communications with clients and between colleagues. Ms. Ullmann has over 20 years of hands-on human relations, executive education and corporate training experience advising business leaders, universities, the US military and US Federal government organizations on Leadership Development, Cross Cultural Communications, Professional Etiquette and Protocol, Business Communications, Mediation and Workplace Conflict Resolution. Ms. Ullmann is a graduate of the Protocol School of Washington in Washington, DC, and is certified as a master trainer in Business Communications, Professional Business Etiquette and Protocol, and International Protocol. In addition, Ms. Ullmann holds certification as a Cross-Cultural specialist through the Interchange Institute in Cambridge, MA. She is also a certified Workplace Conflict Resolution trainer through Mediation Training Institute International, as well as holding triple certification as a Professional Mediator in Workplace Conflict through Mediation Training Institute International, the Pulse Institute of Canada, and the Justice Center of Atlanta. Ms. Ullmann holds a degree in Commerce and Business Administration/Human Resources Management from the University of Alabama.

Coming Soon!

Request Information

Related Posts